While it’s important to speak up if suspicious behaviors arise, Guelbart stresses the importance of carefully assessing and reporting the situation. Trafficking endangers not only the victim in question but everyone under the hotel’s roof. “Trafficking is often connected with other criminal activity, including drugs or violent assault, and this can jeopardize the safety of hotel guests and employees,” Guelbart says. “You should never, ever directly get involved in a potential sex trafficking situation.”
Human trafficking may seem like a distant problem—something that only happens abroad or in the movies—but traffickers have checked into hotels across the nation. As the world’s second largest criminal industry, human trafficking exploits 100,000 to 300,000 American children (ages 12 and up) every year. In New York City alone, 44 percent of the child victims were sexually exploited in hotels.
The American Hotel & Lodging Educational Institute (AH&LEI) and ECPAT USA, an organization dedicated to ending child sexual exploitation, have joined forces to educate hotel owners and employees on this issue. “Traffickers are now using technology. They’re selling children online—less and less on the street—and they might be living in a hotel setting, or they’ll bring the victim to a hotel for the exploitation,” says Michelle Guelbart, ECPAT USA director of private sector engagements.
For more: http://bit.ly/1yA5NAw
Training helps, but the real issue is employee selection and retention. It’s important to hire people with a deep desire to serve, even if that means breaking the rules once in awhile. On the other side of the coin, GMs and department heads must have the smarts and the empathy to know when to applaud and reward a rule-breaking employee and when to coach a worker who might have stepped over the boundaries of acceptable empowerment
One of my favorite guilty-pleasure movies is “That Thing You Do,” a Tom Hanks-directed tale of the rise and fall of a one-hit-wonder singing group in the 1960s. In one scene, the band arrives in Hollywood to appear in a movie, and as they emerge from a cab in front of the since-closed-and-demolished Ambassador Hotel, the doorman greets them.
“Hi, my name is Lamarr, and this is my hotel,” he tells the new guests.
It was a throwaway line in a confection of a movie, but it demonstrates the important principal of empowerment that remains highly relevant in the hotel industry.
For more: http://bit.ly/1BUnf1J
Safeguarding against such an attack can be difficult for hotel guests. The best defense is to double check update alerts that pop up on your computer during a stay in a hotel. Go to the software vendor’s site directly to see if an update has been posted and download it directly from there. Though, of course, this won’t help if the attackers are able to redirect your machine to a malicious download site
A hacking campaign known as Darkhotel has been deployed by Hackers to steal sensitive information from business executives, security researchers have revealed.
How it happened is that the sophisticated attackers had been lurking on the hotel’s network for days waiting for him to check in. They uploaded their malware to the hotel’s server days before then deleted it from the hotel network days after.
For more: http://bit.ly/1B9M6jS
HOSPITALITY RISK SOLUTIONS
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Legionnaires’ Disease: Awareness and Prevention’.
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
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“…’As non-refundable rooms become more prevalent, and I think they will, hotels will more than likely adopt policies such as offering rebooking opportunities for a fee or a 24-hour grace period for canceling a non-refundable booking,’ says Stephen Barth, hospitality law professor at the University of Houston…”
If you think the airline industry doesn’t do anything right, think again.
A few weeks ago, Brian Crummy had to pay for the same night twice at two different hotels.
The reason: His plans changed, and the rate he’d booked was completely non-refundable and non-changeable, even when he waved his diamond elite card at the receptionist.
“They would not budge,” says Crummy, a sales manager from Gilbert, Ariz. “I feel like the hotels bank on me taking the advance-purchase rate to save money, in hopes that my plans change and they can cash in.”
Are airlines any better? Well, kinda.
For more: http://www.usatoday.com/story/travel/hotels/2014/03/31/non-refundable-hotel-room/7127665/