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Monthly Archives: January 2014
P3 Hospitality Industry Risk Report: “Regulating the Use of Electronic Cigarettes by Hotel Guests” Presented by Loss Control Manager Marco Johnson of Petra Risk Solutions (Video)
Petra Risk Solutions’ Loss Control Manager, Marco Johnson, offers a P3 Hospitality Risk Report – ‘Regulating the Use of Electronic Cigarettes by Hotel Guests’.
P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.
“…In New Orleans, Mike E. Cahn III, president of the Greater New Orleans Hotel and Lodging Association security network, says he sends surveillance tapes showing criminal activity to other area hotels, and to the police, who sometimes put them on YouTube. Recently a man stole a laptop from a conference room, Mr. Cahn said, and within 24 hours, he was recognized from the distributed video footage and apprehended…”
At a poker tournament in Barcelona last September, Jens Kyllönen, a professional player, said that his room at Hotel Arts was broken into and malware was installed on his computer to transmit anything he saw on his screen as he played. Despite video camera systems and electronic key card entry logs, no one was caught.
Although he said he discovered the malware in time, he says he is much more careful now about where he stores his belongings and secures his computer. Hotel Arts declined to comment, saying it was a private event.
His case is just one in what has become a technological cat-and-mouse game between hotels and criminals.
Hospitality Industry Legal Risk: “Woman Forced to Cut Dreadlocks After Bedbugs Found in Suburban Chicago Hotel Room: Lawsuit”
“…Brumfield claims that on the second day of her stay at the hotel in Oct. 2012 a manager said an inspection of her room was needed after the bloodsucking Cimex Lectularius insects were found next door…”
A tennis coach was forced to cut off her waist-length dreadlocks after finding bedbugs in her suburban Chicago hotel room, a lawsuit claims.
Donna Brumfield alleges she had to hack off the cherished mane she’d been growing for 13 years after the creepy critters set up home on her head.
“…Guests at these properties will receive a message on a Starwood app containing a virtual key, which will unlock the door with a tap or twist of their phone through the use of Bluetooth technology. The company says the iPhone 4s or newer models and the Android phones running 4.3 or newer will be compatible…”
“…Nevertheless, many hotel operators have been searching for ways to eliminate the bottlenecks that can form at a hotel’s front desk. The delays are the bane of many a road warrior’s travel experience…”
Guests arriving at the Aloft Hotel in Manhattan or one in Silicon Valley will soon be able to do something hotels have dreamed about offering for years: walk past the check-in desk and enter their rooms by using a smart phone as a room key.
The boutique hotel brand from Starwood Hotels & Resorts Worldwide Inc. plans to offer this feature at two hotels, in the Harlem neighborhood and in Cupertino, Calif., before the end of the quarter.
“…Fireplaces, boilers, water heaters, pool-heating equipment, gas-powered tools, barbecues and cooking equipment are the most common types of fossil-fuel-burning equipment found in hotels,” said Todd Seiders, director of risk management at Petra Risk Solutions….”
Hospitality Industry Employee Update: “Police Arrest Two of Weld County’s Most Wanted After Hotel Employee Recognized Duo From Photos Aired on News”
“…When the couple tried to check into the Best Western Brighton Inn, 15151 Brighton Road near U.S. 85, an employee recognized them from the photos and immediately called the Brighton Police Department…”
“…Montiel and Ureste — who also go by Destiny Lucero and Danny Montiel, respectively — were wanted in Weld County for multiple cases of identity theft, criminal mischief and failure to appear for court dates…”
Police on Wednesday arrested two of Weld County’s most wanted after a vigilant hotel employee recognized the pair from a news broadcast earlier in the evening.
Bianca Montiel, 24, and Christopher Ureste, 25, were arrested on suspicion of entering unlocked vehicles that were parked at day care facilities, stealing credit cards and racking up thousands of dollars in fraudulent charges, said Longmont Police Cmdr. Jeff Satur.
The pair would wait in the parking lot of the centers early in the morning while parents dropped their children off. When parents took the kids inside, the suspects would enter the unlocked vehicles, steal purses and then use credit cards at local retailers.