“…Ensuring that the technology can be used safely may not be that easy. In September 2012, according to a report published two months later by Forbes, an IT services consultant for Dell returned to her Hyatt room in Houston, Texas, to find her laptop stolen. The hotel concluded that the thief had entered the room by exploiting a vulnerability in a digital lock made by Onity. The vulnerability had been disclosed at the Black Hat security conference in July, 2012, and Onity said it shipped a fix to customers the following month…”
Hilton Worldwide plans to allow guests to check-in and choose their rooms using mobile devices, and even to unlock their hotel rooms.
By the end of the year, Hilton says it will offer digital check-in and room selection at 11 of its brands, across more 4,000 properties. The service will be available to Hilton HHonors members in more than 80 countries, the company said.
“We analyzed data and feedback from more than 40 million HHonors members, as well as guest surveys, social media posts, and review sites, and it’s clear that guests want greater choice and control,” said Geraldine Calpin, SVP and global head of digital at Hilton Worldwide, in a statement.
For more: http://ubm.io/1la55xX
“…What we clearly know is not every guest wants to walk into a hotel and not talk to anybody. At a premium brand like JW or Marriott, they want both. If I’m on a vacation and I’m at a resort, I’m probably going to spend a lot of time talking to a person. If I’m on a business trip and I’m checking in at 11 at night and getting up at 5 in the morning, I may want to bypass people. We’re looking at every aspect of our business model and trying to understand how does technology enhance it from a customer standpoint and a business standpoint…”
From check-in to check-out and every service in between, Marriott International is evaluating ways that technology can improve its hotel business. In an industry where customer service is paramount, that means a strategy that blends high tech with high touch, says Paul Cahill , senior vice president of brand management for Marriott Hotels.
Cahill oversees the company’s flagship hotel chain and the one where it pilots new technologies before rolling them out to other properties. To date, those technologies include a broad range of mobile services to ease guests’ stay inside the hotel, as well as experimentation with text messaging, social networking and location-based services.
For more: http://wapo.st/X4mEKs
“…As part of the plan, properties should be aware of laws pertaining to data breach disclosure, educate staff on protocols, contact law enforcement to see who would have jurisdiction in the case of a breach, and put outside data monitoring and incident response teams on retainer…”
Hotels, the bad guys have their beady eyes on you.
“The more credit cards you have, the more interesting you are to someone,” says Suzanne Widup, senior analyst with Verizon’s RISK team. “You have data that they want.”
The hotel industry has a big target on its back, agrees Chris Pogue, director at Trustwave, an information security technology and services company, specifically because property management systems, food and beverage, and retail all reside under one roof and a central integration server consolidates all this customer data.
For more: http://bit.ly/Uy6szg
“…Leloup was required to work until midnight providing special room service requests for the sultan and cleaning his suites, the suit states. Leloup had no time to return home during the visits and slept in his car, the suit states…”
A Beverly Hills Hotel employee who alleges he was required to work more than 15 hours a day like a “glorified slave” during visits by the historic establishment’s owner, the Sultan of Brunei, is suing for back wages.
Paul Leloup filed the lawsuit Monday in Los Angeles Superior Court, claiming he is owed more than $60,000 in unpaid wages and penalties. A representative for the hotel could not be immediately reached.
For more: http://bit.ly/1pfaF6c
“…Marijuana possession and use remains illegal under the federal Controlled Substances Act, but federal enforcement is curtailed in states that have sanctioned the use of medical marijuana. In some of these states, laws prohibit discrimination against qualified patients in employment decisions…”
Twenty states and the District of Columbia have passed a form of legislation that decriminalizes the use of marijuana for medical purposes, and Colorado and Washington have recently legalized the recreational use of the drug. While employers are under no legal obligation to allow marijuana use in the workplace, the drug’s legality leads to questions regarding an employer’s response to an employee who fails a drug test or admits to being a medical marijuana patient.
For more: http://bit.ly/WDC3kN
For a brief video with more information on how to handle these situations, check out the video below:
Petra Risk Solutions’ Risk Management Director, Todd Seiders, offers a P3 Hospitality Risk Report – ‘Medical and Recreational Use of Marijuana and Employer Rights’.
P3 (Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.
For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.