Tag Archives: Death

Hospitality Industry Risk Update: “5 Ways to Pummel Pests at Your Hotel”

“(Hoteliers) really should have an independent inspection of their vendors,” Rivard said. “The prime food producers throughout the country already do that. They’re checking them out,20150911_pest control whether they’re buying some ingredient or working with a pallet manufacturer.”

A hidden danger of record high demand is more guests walking through the door means a higher chance anything from bed bugs to cockroaches to rats and ants are following right behind.

One of the few things more disconcerting than the pests themselves is the effect they can have on your bottom line.

A recent survey conducted by researchers at the University of Kentucky showed a single online review mentioning a bed bug sighting caused many to immediately write off a hotel. The first reaction of 56% of potential guests will be to no longer consider staying at that property, 7% will shorten their stay and 12% will seek to avoid that hotel’s brand in the future.

The same survey, results of which have not yet been published, showed 60% of guests who spot a bed bug would immediately leave the hotel, which is almost three times as many as those who would leave after finding someone else’s blood somewhere in a guest room.

“It’s a maddeningly difficult problem to deal with,” said Michael Potter, an entomologist at the University of Kentucky and one of the authors of the study. “Everybody is dealing with bed bugs … but hospitality is especially vulnerable because people rely so much on social media when making decisions.”

The potential damage to your hotel’s reputation is only worsened when considering the fact that less than a third of those surveyed could identify successfully a bed bug, with many confusing other pests like lice, ants, termites and ticks for bed bugs.

The harsh reality is there are no 100% infallible methods to keep pests from darkening your doorways, but there are some things to make sure they’re less welcome after arrival.

Here are five ways experts seek to prevent pests.

For more: http://bit.ly/1gmpxiM

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Filed under Bed Bugs, Claims, Guest Issues, Health, Hotel Employees, Hotel Industry, Insurance, Maintenance, Management And Ownership, Risk Management, Training

Hospitality Industry Management Update: “Hotel Owners Can Get More Green by Going Green”

When looking for the smartest ways for your hotel to implement resource and money-saving updates, reach out to a consultant who can help you determine the costs, returns,Tap with dripping waterdrop. Water leaking, saving. and impact that going green will have your business specifically. It can be overwhelming, but remember that one small change at a time will add up to a lot of savings over the long run.

Reduce, reuse, recycle. It’s a phrase we’re all well-acquainted with, and for good reason. The earth’s natural resources that we depend upon are finite, so the advice is simply to use them wisely. Even if you don’t consider yourself an eco-focused person, it just makes good practical sense to be resourceful–whether it’s in vogue or not.

The best part about wasting less resources, though, is wasting less money. Wasting less money is having more of it, and because the nature of hotels requires the use of a lot of water, energy, food, and other materials, hotel owners have an incredible opportunity to save a lot of money by being more resourceful.

Save money, help the planet–these aren’t the only benefits. Taking responsibility for the way your business uses the earth’s resources reflects well upon your brand and becomes part of your company culture. Your business can effect positive change in the world!

Below we review three areas that are full of opportunities for savings. Some of the ideas do require an upfront cost but will pay for themselves in savings. Remember to look into opportunities for rebates and tax credits when considering the cost of efficiency updates as well.

For more: http://bit.ly/1INnQlt

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Filed under Employee Practices, Green Lodging, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Hospitality Industry Conference Update: “2015 CTSSA Fraud Conference”

The 2015 California Tourism Safety and Security Conference is being held Thursday, September 17, 2015 at the beautiful Island Hotel in Newport Beach, California.  This half day conference is centered around fraud4d30d4d05aa65b796643a506d93fc01a and forgery detection and prevention at your business. With subject matter experts instructing in hands-on, nuts and bolts training format, you will see first hand how criminals forge fraudulent credit cards, wash checks, and take advantage of your unsuspecting business.

Together with several California law enforcement, security, and tourism industry organizations, the Association plans and hosts the nation’s largest training conference dedicated to issues of safety & security for visitors and visitor venues.   The annual conference features timely new training topics each year, presented by experienced practitioners and subject matter experts.   Content and logistics are planned and coordinated by a committee of CTSSA volunteers, chaired by Dave Wiggins.

The event includes a full day of training, plus the Tech Expo which showcases emerging tools & technologies, as well as a keynote address, and hosted luncheon and cocktail reception.   The conference has been praised for its timely and relevant “nuts-n-bolts” training content, as well as its valuable networking opportunities.  The conference has been held at various locations throughout California.  Participants come from all across the United States.  Participation is by pre-registration, and is open only to qualified working professionals.

For more: http://bit.ly/1Mt3G6e

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Theft

Hospitality Industry Risk Update: “Is Your Hotel Properly Collecting and Preserving Incident Related Evidence ?”

Videos can make or break a case. For example, in one case, video footage clearly showed that the plaintiff initiated the fist fight that was at the heart of his lawsuit.collecting evidence The video would have absolved the hotel from all liability, but the hotel failed to properly preserve this key piece of evidence.As a result, the case had to be settled instead of vigorously defended. Further, as digital surveillance systems continue to become the industry standard, judges have been less forgiving when it comes to claims that the pertinent footage was either lost or never preserved.

By the time a case reaches an attorney’s desk, all too often pertinent evidence either has been lost — or was never collected in the first place. California’s statute of limitations for a personal lawsuit is two years; consequently, an attorney’s first involvement in an incident on your property usually happens more than two years after the incident has occurred. If your hotel or resort has not properly gathered and preserved evidence, it becomes very challenging to recreate what transpired. Hence, it is imperative that; your hotel have formal written evidence retention policies; that first responders and security teams are properly trained on how to gather the evidence; and that hotel staff take steps to ensure that this evidence is preserved. Failing to collect and preserve evidence can turn a defensible case into a major settlement.

For more: http://bit.ly/1FPnjkz

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Filed under Crime, Employee Practices, Hotel Employees, Hotel Industry, Insurance, Management And Ownership, Risk Management, Training

Hospitality Industry Conference Update: “California Hotel Owner Conference”

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Come out and see Brad Durbin from Petra Risk Solutions in the educational session:

Hotel Cyber Liability:  Claim Trends & Cost Analysis

 

Last year’s Hotel Owner Conference was a huge success!  So back by popular demand, join the California Hotel & Lodging Association, June 11-12, 2015 at the historic, state-of-the-art Silverado Resort & Spa, in the world-famous Napa Valley. The conference will bring together hotel owners, brands, brokers, CEO’s and other hotel industry experts for a conference all about networking, deal-making and high-level education.

For more: http://bit.ly/1PQrLri

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Hospitality Industry Crime Update: “Hotels Work to Curb Harrowing Trend of Sex Trafficking in Metro”

“O’Meara, an attorney, is Nebraska’s new human trafficking coordinator. He wants people to be aware so victims can be rescued…”What happens is the victim is convinced byTrafficking-620x330 the trafficker (that) the only value the victim has as a human being is the ability to make money through commercial sex acts for the pimp,” O’Meara said…Omaha’s upscale Magnolia Hotel was the first to train hospitality workers to spot sex trafficking.”

Local law enforcement is trying to educate hotel workers to recognize signs of sex trafficking. The hope is to rescue women often caught in a cycle of abuse, violence and neglect.

“I was petrified to go outside,” Melissa said.

She said that for more than three years, she was forced to sell herself for money.

“The brain-washing, psychological games — it takes years,” Melissa said.

She wants Omaha to know that prostitution is slavery, with a pimp in charge of every move.

“I just wasn’t allowed out of his sight,” Melissa said.

Her message is the same one shared as part of a new pilot program in Omaha, which trains hotel workers to spot and report sex trafficking.

For more: http://bit.ly/1Jtnwg7

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Filed under Crime, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Hospitality Industry Conference Update: “Hospitality Law Conference”

Hospitality Law Conference

Presented by Anderson Kill and Petra Risk Solutions: Tuesday, June 2, 2015 at The Cornell Club in New York

Hospitality Law Conference

For more: http://bit.ly/1RdDoqn

 

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Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

CH&LA and AAHOA have once again partnered to present the annual Northern California Hotel & Lodging Conference.  This year the event is moving back to the DoubleTree San Jose.  Each year this event gathers together over 300 hoteliers who enjoynorcal-button-highres the free educational seminars, updates on industry topics and to attend the trade show.

The show will include the usual abundance of networking opportunities, general session luncheon, and of course the trade show, the largest of its kind in Northern California.  Over 100 vendors will be eager to show off the latest industry products, many who offer special rates and discounts for this conference.  There will also be a reception in the trade show at 4:00 pm, with appetizers, soft drinks, no-host bar and lots of networking.

For more: http://bit.ly/1zkW1gW

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Filed under Conferences, Employee Practices, Hotel Industry, Insurance, Liability, Management And Ownership, Risk Management, Social Media, Technology, Training, Workers' Compensation

Hospitality Industry Risk Management Update: “Settlement Deal Reached in Hotel Pool Electrocution”

The investigation showed that the Hilton Westchase did not meet city, state, and national electrical codes and that the pool did not have ground fault circuit interrupters (GFCI) on the pool lighting systemHouston Hilton – which are standard safety features in pool construction, or kitchen and bathroom design, where electrical systems might come in contact with water.

A final civil settlement was reached Monday in a hotel swimming pool electrocution death that a devastated family claimed was “gross negligence of epic proportions.”

Raul Hernandez Martinez, 27, died 6 days after the 2013 Labor Day weekend incident.

He and his family had gathered at the Hilton Houston Westchase hotel and several family members were in the hotel swimming pool when the pool lights came on.

Martinez’ little brother David Duran, 11, began to convulse in the deep end of the pool. Their mom, Maria Isabel Duran, tried to reach the boy but was shocked unconscious by the electrical current.

Family members pulled her from the pool where she was revived via CPR. Martinez, meanwhile, reached his little brother and pushed him to the edge where others pulled the boy out.

But Martinez became motionless as the current continued to surge through the pool.

Rescued and revived, he never recovered and was removed from life support 6 days later.

For more: http://bit.ly/1PSDdPN

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Filed under Claims, Guest Issues, Health, Hotel Industry, Injuries, Insurance, Liability, Maintenance, Management And Ownership, Pool And Spa, Risk Management

Hospitality Industry Management Update: “Marriott International Announces Energy Conservation Results on Earth Day”

Since 2013, Marriott International has used Green Hotels Global to track the environmental footprint of each managed and franchise hotel in the company’s portfolio.Earth_Day_-_Earth_from_Space The data in Green Hotels Global allows the company to identify and drive programs to support the reduction of energy, water, greenhouse gas emissions, and waste.

As part of its global sustainability strategy to address climate change, Marriott International (Nasdaq:MAR) announced the company’s global energy intensity decreased cumulatively by 2.6 percent over 2013, 13.1 percent compared to a 2007 baseline.

Across the majority of the company’s four global regions, energy results continued to decline. In The Americas, Asia Pacific and Europe, energy intensity for managed hotels decreased over 2013 by 3.0 percent, 0.7 percent and 1.3 percent respectively. In the Middle East and Africa, energy intensity increased by 1.2 percent over 2013 as the region stabilized and travel increased.

“Our global decrease in energy intensity demonstrates the commitment Marriott International has made to attain its sustainability goals,” said Denise Naguib, vice president, sustainability and supplier diversity, Marriott International. “As Marriott’s global footprint expands, we continue to look for new ways to conserve energy at our more than 4,100 properties.”

For more: http://bit.ly/1ySMvaf

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Filed under Employee Practices, Green Lodging, Hotel Employees, Hotel Industry, Hotel Restaurant, Management And Ownership, Risk Management, Technology, Training