Category Archives: Hotel Bar

Hospitality Industry Update: “2014 Trends in Hospitality” (Infographic)

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top-5-trends-in-hospitality-for-2014-infographic

For more: http://bit.ly/1udIk11

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Filed under Hotel Bar, Hotel Industry, Management And Ownership, Social Media, Technology

Hospitality Industry Health Update: “Food and Water Quality an Ongoing Challenge for Hotels”

“…While a wide variation of food and water quality practices exists from country to country,water it’s a misconception that safety concerns are limited to poor areas in developing regions. Many germs have no boundaries, so the NSF StaySafer program will play an important role in establishing a universal set of standards that can be used as a benchmark and complement local requirements…”

From the buffet salad bar greens to the ice clinking in drinks served poolside, hotel administrators are finding that protecting guests from food and water illness outbreaks is a continuous challenge.

It’s also a necessary undertaking to demonstrate the hotel’s commitment to its patrons’ well being. Travelers won’t soon forget the awful stomach cramps if they experience a sickness during their stay, and such episodes can cause nearly irreversible damages to a hotel’s reputation.

For more: http://bit.ly/1kVhmFd

For a brief video on some of the steps you can take to help prevent Norovirus outbreak at your hotel, check out the video below:

Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Preventing Norovirus at Your Property’. 

P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Food Illnesses, Guest Issues, Health, Hotel Bar, Hotel Restaurant, Maintenance, Management And Ownership, Risk Management

Hospitality Industry Restaurant Update: “The Main Ingredients for a Successful Hotel Restaurant”

For many hotels, especially in the boutique and lifestyle segments, restaurants are a calling card, Morgan explained.hotel restaurant To help chefs gain notoriety, especially a local following, it’s important to invest in marketing and PR efforts as well. ‘The hard part when you’re underwriting a restaurant is to say how important marketing and PR is, because most people look at that as a money pit,’ Morgan said. ‘But if you do it right, and you’re using the right resources or firms, it can be very successful’…”

Restaurants play a bigger role than ever before in boutique and lifestyle hotels. And with the right concept, owners can make a healthy profit, said a panel of food and beverage experts at the Boutique Hotel Investment Conference in Manhattan last week, presented by the Boutique & Lifestyle Lodging Association.

“Today more than ever, eating is a lifestyle, so people want to go to hotels where they know they have a good restaurant, good chefs, and it’s a full experience,” said Richard Sandoval, chef and owner of Richard Sandoval Restaurants, which has about 30 self-operated restaurants around the world and 10 hotel concept developments.

For more: http://bit.ly/1pB8wUH

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Hospitality Industry Technology Update: “Hotel CEOs Talk Free Wi-Fi, Twitter, Room Service”

“…Technology, to a large extent, desensitizes people, and it has the potential of rendering our industry into a commodity. If the hotel is nothing but self-check-in and kiosks and you don’t have interaction with anyone, then that type of experience can be easily copied. We all read comment cards and letters that come to us.Image They almost never write about the product experience. It’s always about people, whether it’s a compliment or a complaint. It’s always the front desk people, how they were received, or the housekeeper. This industry is called the hospitality industry for a reason. If we, for the sake of technology and efficiency, give that up, then we’ll be like the airlines. We’ll be a commodity…”

The hotel industry is thriving once again as more Americans hit the road for business and for pleasure. But today’s travelers are ever-more demanding and tech-savvy, and they’re expecting hotels to adapt.

USA TODAY assembled five of the industry’s top executives last month at the Americas Lodging Investment Summit in Los Angeles in the L.A. Live JW Marriott hotel for a discussion of the industry’s latest developments and challenges. Participating in our third annual roundtable were: Marriott International CEO Arne Sorenson; Kimpton Hotels & Restaurants CEO Michael A. Depatie; Choice Hotels International CEO Stephen Joyce; InterContinental Hotels Group President of the Americas Kirk Kinsell; and Best Western CEO David Kong. USA TODAY’s Nancy Trejos moderated the discussion. The text has been edited for clarity and length.

For more: http://www.pnj.com/usatoday/article/5495223

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Filed under Employee Practices, Guest Issues, Hotel Bar, Hotel Employees, Hotel Restaurant, Maintenance, Management And Ownership, Technology

Hospitality Industry News Update: “Holthouser: 5 Big Changes Coming for Hotels”

“…The straight-to-room idea is the big nut to crack, but this is the way the 3D customer wants to work with us now,” he said. “We can lament that we’re losing touch points with the customer,Image but the customer is speaking: ‘We’re into speed; we’re into convenience. We want to knock down barriers. … We don’t want to stand in line anymore.’…”

Jim Holthouser has seen plenty of change during his 35 years in the hotel business. He told 125 attendees of last week’s 16th Annual Lodging Industry Update in Memphis that even he hasn’t seen anything yet.

The speed and scope of change is more prevalent than ever, said Holthouser, Hilton Worldwide Holdings’ executive VP of global brands. Neither of those components is going to slow any time soon, he added before outlining five changes coming soon to hotels.

“You better have a pretty good idea of what’s around the corner,” he said. “The solution can take 10 years in this business. Sometimes that’s too long for the customer.”

For more: http://www.hotelnewsnow.com/Article/13227/Holthouser-5-big-changes-coming-for-hotels

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Filed under Employee Practices, Guest Issues, Hotel Bar, Hotel Employees, Hotel Restaurant, Maintenance, Management And Ownership, Technology

P3 Hospitality Industry Risk Report: “Reasonable Suspicion for Alcohol and Drug Testing for Employees” Presented by Loss Control Manager Matt Karp of Petra Risk Solutions (VIDEO)

Petra Risk Solutions’ Loss Control Manager, Matt Karp, offers a P3 Hospitality Risk Report – ‘Reasonable Suspicion for Alcohol and Drug Testing for Employees’. 

P3 ( Petra Plus Process) is the Risk Management Division of Petra Risk Solutions – America ’s largest independent insurance brokerage devoted exclusively to the hospitality marketplace.

For more information on Petra and P3 visit petrarisksolutions.com or call 800.466.8951.

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Filed under Employee Practices, Employment Practices Liability, Hotel Bar, Hotel Restaurant, Injuries, Labor Issues, Liability, Maintenance, Management And Ownership, Risk Management, Training

Hospitality Industry Guest Issue: “Bar Patrons Refused Drinks Charged in $700,000 Trump Tower Flood”

“..The men had gone to the hotel’s bar where they were served one drink, Antonietti said. Afterward, they were denied additional drinks because they appeared intoxicated,Image Antonietti said. Koenemann and Nitch, both 25, were then seen going into the fire exit stairwell, the prosecutor said. The men then allegedly turned on a water valve on the sixth floor that shoots 250 gallons of water out a minute…”

After they were refused service at the Trump Towers 16th floor bar over the weekend, three suburban men allegedly turned on a water valve in a stairway in the ritzy hotel, causing $700,000 in water damage.

Two elevators and some marble flooring were damaged as a result of the men’s actions, Assistant State’s Attorney Erin Antonietti said Tuesday.

For more: http://www.suntimes.com/news/crime/25677596-418/bar-patrons-refused-drinks-charged-in-700000-trump-tower-flood-prosecutors.html

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Filed under Crime, Flood Insurance, Guest Issues, Hotel Bar, Management And Ownership, Risk Management, Structural Damage