Tag Archives: Women

Hospitality Industry Security Solutions: Hotels Increasingly Providing Dedicated “Women’s Floors”; Increased Security And Amenities For Female Travelers

“…The Crowne Plaza Bloomington in Minneapolis also has a Women’s Floor with additional security features and amenities…The hotel saw a Hotel Safety Concerns For Female Travelersneed, given that females now make up 47% of the guest population at Crowne Plaza Hotels and Resorts, says Gina LaBarre, vice president of brand management for Crowne Plaza…”

“…Hotels are responding by setting aside floors with special key access and amenities that women typically prefer…The Naumi Hotel in Singapore has dedicated the third floor, which has nine rooms, to female travelers. Guests have to use a special access card to get in. Amenities include hair straighteners, sanitary products and yoga mats…”

Book a room on the 11th floor of the Hamilton Crowne Plaza here,  and you’ll get special bath salts and body products, a magnifying mirror, nail polish, nail files and a curling iron. They’re not exactly the types of amenities that men would go for, but that’s the point.

The Hamilton Crowne Plaza is one of a small, but growing number of hotels offering floors dedicated to female travelers. These hotels are particularly trying to appeal to female business travelers, who are moving up the career ladder and hitting the road more often.

For more:  http://www.usatoday.com/story/travel/hotels/2013/12/08/hotels-women-only-floors/3910931/

Leave a comment

Filed under Guest Issues, Liability, Management And Ownership, Risk Management

Hospitality Industry Safety Solutions: Hotels Must Increase “Value-Added Security Services” For Female Guests; $125 Billion Spent By Women On Travel

“…Women-young, old, single, married, widowed and gutsy are fueling an explosive growth in the travel industry. Estimates are that women will Hotel Safety Concerns For Female Travelersspend some $125 billion on travel in the next year.” With such staggering projected growth, it is exponentially beneficial for hotels to cater specifically to this market. More importantly, catering to this trend is necessary to remain competitive in the market, and a quintessential underlying value of all lodging establishments: safety for its guests with special attention to female travelers…”

Here are several security tips for hoteliers that will be perceived as value-added and appreciated services by female travelers. These suggestions from a hotel expert prospective to bolster the security for female guests include:

  • When female guests are checking into the hotel, the front desk staff should not call out her name or room number as a precaution.
  • Bellhops and front desk staff should be encouraged to be honest with the female guests about night travel alone. In any case the guest insists on leaving, the hotel should provide them with access to reliable transportation service that is trusted by the hotel agency.
  • Hoteliers should suggest rooms that are closer to the elevators to prevent women from walking down long halls or corridors. Women should be given rooms that are not on the first floor with a window or sliding glass door.
  • Place a card in each guest’s room with safety tips, like “Never place your room key card down unattended. If you do notice that the card is missing, you should contact the front desk immediately.” This is a very inexpensive way to inform women travelers that the hotel is focused on their security.
  • For the safety of your establishment, discourage employees from fraternizing with guests. This opens a huge door for liability lawsuits, and it is just not professional.
  • If the hotel doesn’t have valet service, female guests should be escorted to their vehicle, especially at night. The kind gesture will be appreciated and offer the female guest an added level of security. Additionally, it will add a significant amount of value to her stay with the hotel.
  • When a female guest checks-in, the bellhop should perform a brief security check of the room with the female guest standing in the doorway or where she feels comfortable. This quick check includes testing the windows to make sure they are locked and an explanation of the emergency exits and how to contact the hotel staff for help.

For more:  http://www.expertclick.com/NRWire/Releasedetails.aspx?id=46609

Leave a comment

Filed under Guest Issues, Insurance, Liability, Management And Ownership, Risk Management, Training

Hospitality Industry Employment Risks: Hawaiian Restaurant Group Sued By EEOC For “Rampant Sexual Harassment Of Female Employees”

In its lawsuit, the EEOC asserts that a class of at least nine female servers and bartenders were repeatedly bombarded with sexual propositions, explicit sexual remarks, groping, grabbing, and exposure of genital areas by male managers, and even ordered to perform sexual favors for high-level Señor Frog officials. 

Señor Frog’s, a popular chain of Mexican-themed restaurants and bars, violated federal law by allowing the rampant sexual harassment of its female employees in Honolulu by high-level officials including the company owner, the U.S. Equal Employment Opportunity Commission (EEOC) charged in a lawsuit it filed today against both Señor Frog’s and Altres, Inc.  Altres, a Hawaiian staffing company, was contracted by Señor Frog’s to provide human resources services and oversee the company’s non-management staff at the Señor Frog’s restaurant & bar in Honolulu.

The widespread sexual harassment was out of control, stemming from Señor Frog’s owner himself, who permitted other Honolulu restaurant managers and supervisors to do the same, according to the EEOC.  Women were also treated differently with respect to being passed over for promotions, obtaining less favorable shifts and earning less than their male counterparts.

The EEOC contends that at least one of the victims was compelled to quit as a result, while others were disciplined or had their hours cut in retaliation for complaining of the harassment and discrimination.  As the joint employer, the EEOC claims that Altres is also liable for the hostile work environment endured by the Señor Frog’s staff, many of whom were employed by Altres on paper, according to company records.

Such alleged conduct violates Title VII of the Civil Rights Act of 1964.  The EEOC filed suit (EEOC v. La Rana Hawaii, LLC dba Señor Frog’s & Altres, Inc., Case No. CV-11-00799 LEK BMK) after first attempting to reach a pre-litigation settlement through its conciliation process.  The EEOC’s suit seeks all available relief, including lost wages, front pay and compensatory and punitive damages for the class of women.  Substantial remedies, including policy changes and staff training, are also being sought by the EEOC in order to prevent and appropriately address future instances of sexual harassment, discrimination and retaliation.

For more:  http://www.eeoc.gov/eeoc/newsroom/release/11-2-12.cfm

Leave a comment

Filed under Insurance, Labor Issues, Liability, Management And Ownership, Risk Management

Hospitality Industry Guest Satisfaction: Washington DC Hotel’s “Women Only” Floor Offers “Safety, Convenience And Comfort” To Female Guests (Video)

Women seek safety, convenience and comfort when they travel. A D.C. hotel offers a “women only” floor along with other amenities targeting the growing sector of women travelers.

Leave a comment

Filed under Guest Issues, Liability, Management And Ownership, Privacy, Risk Management, Training