Videos can make or break a case. For example, in one case, video footage clearly showed that the plaintiff initiated the fist fight that was at the heart of his lawsuit. The video would have absolved the hotel from all liability, but the hotel failed to properly preserve this key piece of evidence.As a result, the case had to be settled instead of vigorously defended. Further, as digital surveillance systems continue to become the industry standard, judges have been less forgiving when it comes to claims that the pertinent footage was either lost or never preserved.
By the time a case reaches an attorney’s desk, all too often pertinent evidence either has been lost — or was never collected in the first place. California’s statute of limitations for a personal lawsuit is two years; consequently, an attorney’s first involvement in an incident on your property usually happens more than two years after the incident has occurred. If your hotel or resort has not properly gathered and preserved evidence, it becomes very challenging to recreate what transpired. Hence, it is imperative that; your hotel have formal written evidence retention policies; that first responders and security teams are properly trained on how to gather the evidence; and that hotel staff take steps to ensure that this evidence is preserved. Failing to collect and preserve evidence can turn a defensible case into a major settlement.
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“…As the leader of a hotel, you have the responsibility to get your business back on financial track after a crisis occurs. Through honest communication and investing in smart marketing strategies, you will be able to help your business regain traction. Keeping accurate records will allow your company to quickly acquire insurance claims that will allow repairs to be accomplished rapidly…”
Editor’s note: This article is the fourth in a four-part series addressing the four fundamental principles of crisis management: creating a workable plan, preparing for a crisis, managing the occurrence of a crisis and how to successfully regain business continuity and traction after a crisis strikes.
The first two articles in this series have addressed the important first steps of preparing for a crisis, including how to create a crisis-management plan and practicing drills based off your plan. The third article addressed the best way to manage the moments when an actual crisis event occurs. This final article will address a few strategies and tips on how to successfully recover from a crisis.
Once the critical moments of a crisis situation have passed, a sober realization usually sets in as people realize they must pick up the pieces and press forward. This difficult period is crucial in setting the course for recovery. This is a time for leadership and optimism.
Depending on the nature of the crisis and the extent of damage done to your property and personnel, your recovery plan will vary. The following four guidelines, however, will provide a basic road map for a successful recovery…
For more: http://www.hotelnewsnow.com/Article/13319/How-to-regain-continuity-after-a-crisis